Refund Policy
Return & Refund Policy
Last Updated: September 2, 2026
Thank you for shopping at vseeboxtvshop.com. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and order cancellations are accepted.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Return Eligibility
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, the product must:
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Be returned within 30 days of delivery
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Be in its original packaging
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Include all original accessories, manuals, and included items
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Not show signs of misuse, abuse, unauthorized modification, or improper handling
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Be in a condition suitable for resale, except when the return is due to a defective, damaged, or incorrectly shipped item
Proof of purchase, such as an order number or order confirmation, is required for all returns.
2. Non-Returnable Items
The following items are generally not eligible for return:
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Products damaged due to misuse, abuse, improper installation, or improper handling
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Products that have been modified or repaired without authorization
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Products returned without required original accessories or components
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Products returned without prior authorization from our customer support team
If an item is defective, damaged during shipping, or incorrectly shipped, please contact us so we can review the issue and determine the appropriate resolution.
3. Return Request Process
To request a return, please contact our customer support team before sending the product back.
Email:myvseeboxtvshop@gmail.com
Please provide:
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Your order number
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The reason for the return
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A description of the issue, if applicable
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Photos or videos of the product if it is damaged or defective
Our customer support team will review your request and provide return instructions if the return is approved.
Do not send products back without prior authorization. Unauthorized returns may cause delays in processing your refund.
Once your return request has been approved, we will provide the applicable return instructions and return address.
4. Restocking Fee
Restocking Fee: $0.00
We do not charge a restocking fee for eligible returns.
No administrative or restocking fee will be deducted from an approved refund. Customers are responsible only for return shipping costs that are specifically described in this policy.
5. Refunds
Once we receive the returned product, our team will inspect the item to determine whether it meets the return requirements.
After the inspection:
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If the return is approved, the refund will be issued to the original payment method.
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If the returned item does not meet the return requirements, we will contact you regarding the applicable resolution.
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Refund processing typically takes 5–10 business days after the return has been approved.
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The time required for the refund to appear in your account may also depend on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is caused by a defective, damaged, or incorrectly shipped product, or otherwise required by applicable law.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery.
Please provide:
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Your order number
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A clear description of the issue
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Clear photos or videos showing the problem
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Photos of the shipping packaging, if applicable
After reviewing the information, we may provide an appropriate resolution, which may include a replacement, exchange, repair, or refund.
For approved quality-related returns, we will provide a Prepaid Return Label and cover the return shipping cost.
7. Return Shipping Costs
Quality Issues
If the return is caused by a defective, damaged, or incorrectly shipped product, we will provide a Prepaid Return Label and cover the applicable return shipping cost.
Personal Reasons
If you request a return for personal reasons, including:
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Change of mind
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Ordering the wrong product
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No longer needing the product
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Purchasing the wrong model
the customer is responsible for the return shipping cost.
Any original shipping charges are non-refundable unless the product was defective, damaged, incorrectly shipped, or otherwise required to be refunded under applicable law.
When the customer is responsible for return shipping, we recommend using a trackable shipping service and retaining the shipping receipt until the refund has been completed.
8. Exchanges
We accept exchanges primarily for products that are defective, damaged, or incorrectly shipped.
If you believe you received a defective, damaged, or incorrect product, please contact our customer support team before returning the item.
For approved exchanges, we will provide instructions regarding the return of the original product and shipment of the replacement product.
9. Order Cancellation
Orders may be canceled only before they have been shipped.
If you wish to cancel an order, please contact our customer support team as soon as possible and provide your order number.
Once an order has been processed for shipment or shipped, it may no longer be canceled. In such cases, you may request a return after delivery in accordance with this Return & Refund Policy.
If an order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.
10. Return Address
Returns must not be sent to our business address or any other address without authorization.
Once your return request has been approved, our customer support team will provide the appropriate return address and return instructions.
Please use only the return address provided by our customer support team for your approved return.
11. Refund Timing
After an approved return has been received and inspected, refunds are generally processed within 5–10 business days.
Depending on the payment method and financial institution, additional processing time may be required before the refunded amount appears in your account.
If you have not received your refund after the applicable processing period, please contact our customer support team with your order number.
12. Contact Information
If you have any questions regarding this Return & Refund Policy, returns, refunds, exchanges, or order cancellations, please contact us using the information below.
Company Name
Nanchang Paixiu Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
18107574381
Business Address
Room 502, Unit 1, Building 24, Huiyang Jinxiu Huayuan, No. 1055 Zhongshan Avenue, Minhe Subdistrict, Jinxian County, Nanchang, Jiangxi, China
We will be happy to assist you with your return or refund request.