Shipping Policy
Shipping Policy
Last Updated: September 2, 2026
1. Shipping Destinations
Thank you for shopping at vseeboxtvshop.com.
We currently ship orders within the United States.
We do not currently ship to P.O. Boxes or APO/FPO addresses. Orders to Alaska, Hawaii, and Puerto Rico may require additional shipping arrangements.
2. Shipping Carriers
Orders are shipped through trusted carriers, including USPS and UPS, depending on the destination, order details, and available service.
Once your order has been shipped, tracking information will be provided so you can follow the delivery status.
Delivery dates are estimates and cannot be guaranteed, as delays may occur due to carrier conditions, weather, holidays, or other circumstances beyond our control.
3. Order Processing
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Orders placed before 6:00 PM ET, Monday through Friday, will normally be processed and shipped on the same business day.
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Orders placed after 6:00 PM ET, on weekends, or on public holidays will normally be processed on the next business day.
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Orders are processed and shipped from our U.S. fulfillment facilities, with delivery handled by trusted carriers including USPS and UPS.
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Customer support hours: Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Processing times may vary during holidays, promotional periods, or periods of unusually high order volume.
4. Estimated Delivery Time
Standard delivery typically takes 2–5 business days after the order has been shipped.
Delivery times are estimates and may vary depending on the destination, carrier service, weather conditions, peak seasons, and other circumstances beyond our control.
Orders placed during holidays or promotional periods may require additional processing or delivery time.
5. Shipping Rates
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Orders over $50: Free shipping
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Orders under $50: A flat $10 shipping fee will be charged at checkout.
Any applicable shipping charges will be displayed during checkout before the order is completed.
6. Customs Duties and Taxes
Orders shipped within the United States are generally not subject to customs duties or import fees.
Applicable sales tax, where required by law, will be calculated and shown at checkout based on the shipping destination.
Customers will be shown the applicable charges before completing their purchase.
7. Order Tracking
After your order has been shipped, we will send a shipping confirmation containing the available tracking number and shipment details.
Please allow up to 24 hours for tracking information to become active in the carrier's system.
If tracking information has not updated after this period, please contact our customer support team for assistance.
8. Incorrect or Incomplete Shipping Information
Please carefully review your shipping information before completing your order.
We are not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped.
9. Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us within 7 days of the expected delivery date.
Please provide:
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Order number
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Description of the issue
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Photos of the package or product, if applicable
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Tracking or shipping information
We will review the situation and, when appropriate, work with the shipping carrier to help resolve the issue.
10. Holiday and Delivery Delays
Shipping and fulfillment operations may be affected by U.S. federal holidays, severe weather, carrier disruptions, or periods of high order volume.
These circumstances may result in additional processing or delivery time.
We appreciate your patience and understanding when delays occur beyond our reasonable control.
11. Contact Information
If you have questions about shipping, order processing, delivery, or tracking, please contact us using the information below.
Company Name
Nanchang Paixiu Trading Co., Ltd.
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
18107574381
Business Address
Room 502, Unit 1, Building 24, Huiyang Jinxiu Huayuan, No. 1055 Zhongshan Avenue, Minhe Subdistrict, Jinxian County, Nanchang, Jiangxi, China